Creating Unforgettable Experiences
From front desk employees to adventure guides and housekeeping experts, Tofino Resort + Marina is brimming with activity and opportunity—and lots of amazing employee perks. If you’re a service-oriented professional or simply a people person, please submit your application via our online form or below each available position.
Employer of the Year Award by the Tofino Chamber of Commerce
Tofino Resort + Marina is honoured to receive the Employer of the Year award from the Tofino Chamber of Commerce in 2024—an achievement made possible by our incredible team and our commitment to creating an exceptional workplace. This award celebrates the ways we invest in our team—from unique staff benefits to a supportive, inclusive culture. We believe that when our team thrives, so does everything we do.
Current Opportunities
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Adventure Host
Job Description:
- Daily POS Transactions
- Waiver completion per guest
- Harbour Air Check-in + Bookings
- Tuff Fit Gym Memberships
- Moorage Booking and checking in
- Organize and re-shelve merchandise daily, keep up to date with product knowledge
- Complete daily booking inquiries including checking in guests for tours
- Monitor VHF Radio 66Alfa, check in with boats at regular intervals
- Assist in retail inventory
Job Requirements/Qualifications:
- Grade 12 Diploma or equivalent
- Eco-tourism/marine background an asset
- Retail experience an asset
- Willingness to learn about marina operations/tours
- Cash handling experience required
- Strong sales skills
- Ability to multi-task in a busy work environment
- Customer service skills required
- Be able to reach, bend, stoop and frequently lift up to 40 pounds.
Wage
- $19.00/hour
-
Housekeeping Manager
The Housekeeping Manager at Tofino Resort + Marina oversees the daily operations of the housekeeping department, ensuring that guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness and presentation. This role includes supervising and training staff, managing schedules, monitoring inventory and supplies, and coordinating with other departments to maintain smooth operations. The manager also serves as a key point of contact for guests, addressing questions, requests, and complaints promptly and professionally to ensure a positive guest experience. The ideal candidate is detail-oriented, organized, and experienced in leading a team in a fast-paced hospitality environment. This position is full-time, year-round, on-site at 634 Campbell Street, Tofino, BC.
Job Description:
- Implement and maintain housekeeping procedures and training checklists; ensure adherence by all staff.
- Train, motivate, and supervise the housekeeping team to maintain high performance and engagement.
- Monitor guest satisfaction, address feedback efficiently, and resolve complaints promptly.
- Develop and manage budgets, control labour costs, and conduct inventory checks to maintain appropriate PAR levels.
- Conduct interviews, onboarding, coaching, and performance reviews for housekeeping staff.
- Create weekly housekeeping schedules and approve hours in payroll software.
- Collaborate with the Maintenance Manager to address room deficiencies.
- Coordinate with vendors and suppliers, focusing on cost-effective, high-quality products.
- Participate in team meetings, promote an open-door policy, and foster a positive work environment.
- Ensure consistent compliance with policies, standard operating procedures, and identify areas for operational improvement.
- Perform room checks, common area walkthroughs, and assist with cleaning guest rooms as required.
Job Requirements/Qualifications:
- Prior housekeeping management experience, one year preferred.
- Minimum 3 years housekeeping operations experience.
- Occupational first aid required.
- College or University level education required.
- Excellent time management and delegation skills.
- Highly organized and great attention to detail.
- Ability to create, and adhere to a detailed budget.
- Outstanding interpersonal skills with proven ability to lead a team and manage conflict.
- Must be flexible in days available to work based on operations.
- Language of work is English.
Wage
- $36.60/hour with annual bonus structure.
Benefits
-
On-Site Fun
-
Free standby Adventure Tours (taxes and eco fee apply)
- Bear Watching
- Whale Watching
- Remote Kayaking
- Hot Springs Cove
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20% off private Adventure Tours (blackout dates apply)
- Guided Fishing
- Remote Floating Sauna
- Ultimate Adventure
- Discount on all retail, at cost + 20%
- Friends and Family rate on hotel rooms
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Free standby Adventure Tours (taxes and eco fee apply)
-
Staff Accommodations
- Shared staff housing for full-time employees
- Shared and private rooms based on availability
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Discounts
- 40% off food at Shed + Shelter Restaurants (dine-in only)
- 50% stand by rate on Harbour Air flights Tofino → Vancouver
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Health + Wellness
- Free access to our on-site gym (Tuff Fit)
- WorkSafe BC COR employer
- Extended health and dental benefits for full-time employees
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Growth + Development
- First-Aid
- Cross-departmental training
- Professional development funding
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Engagement + Financial
- Employee Recognition Program
- Staff Committee
- Seasonal team social events
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Referral Incentive
- $50 entry level
- $75 supervisor
- $100 manager
Equality, Inclusion + Diversity Policy
Tofino Resort + Marina is committed to an inclusive workforce that fully represents different cultures, backgrounds, and viewpoints. We are devoted to creating a welcoming, safe, and supportive environment for all. It is our policy to provide equality and fairness to all in our employment and not provide less favourable facilities or treatment on the grounds of age, disability, gender expression or identity, sexual orientation, race, ethnicity, colour, nationality, socio-economic background, pregnancy, religious beliefs, or any other aspect of one’s identity. We believe that a diverse workforce is a strong workforce, and we welcome you to bring your unique perspective to our team!
